This is an English courtesy translation of the original documentation prepared in Italian language. Please consider that only the original version in italian language has legal value.
Index
1. Promoting Company and Purpose of the Promotion
2. Program Enrollment Requirements
3. Program Description and Operation
4. Duration
5. Territorial Scope
6. Points Accrual
7. Cancellation of Points Due to Inactivity
8. Termination of Participation
9. Use of Points and Reward Redemption
10. Prize Pool
11. Withdrawal and Termination of the Program
12. Amendments and Updates
13. Applicable Law and Competent Court
14. Annex A – Partners
Art. 1 – Promoting Company and Purpose of the Promotion
The company Itabus S.p.A., a company subject to the management and coordination activities of ITALO – Nuovo Trasporto Viaggiatori S.p.A., with registered office in Rome, Via Casilina no. 1, VAT no. 15232291003 (hereinafter also the “Promoting Company” or “Itabus”), has launched the prize promotion called “Itabus Plus” (hereinafter the “Promotion”).
The Promotion is carried out in compliance with Presidential Decree no. 430 of 26 October 2001.
The rules governing the prize promotion called “Itabus Plus” (hereinafter the “Rules”) regulate the terms of participation in and operation of the Promotion.
The Promoting Company reserves the right to amend, even partially and at any time, the terms and conditions for joining and using the Promotion, without prejudice to the rights already acquired by participating third parties and in compliance with the principle of equal treatment.
For any further information regarding the Promotion and/or the Rules, and to consult the most up-to-date version, please refer to the dedicated section of the website https://www.itabus.it/ (hereinafter the “Website”).
Art. 2 – Program Enrollment Requirements
Participation in the Promotion is free of charge and is reserved exclusively for natural persons (hereinafter the “Participants”) who are at least eighteen (18) years of age at the time of registration. Under no circumstances shall legal entities such as companies, bodies, associations or other organizations, whether or not they have legal personality, be allowed to participate.
Registration for the Promotion may be completed through one of the following official channels:
· Itabus website;
· Itabus mobile app.
For the purpose of registration, the Participant must fully complete the dedicated registration form, providing the required information accurately and truthfully, and must also accept these Rules and the relevant Privacy Notice.
Failure to complete the form, whether partially or entirely, or failure to accept the aforementioned documents will make it impossible to complete the registration and participate in the Promotion.
If, during registration, the Participant has provided any incorrect or outdated information that cannot be modified in the Personal Area (first name, last name, email address, date of birth), they may request a correction by contacting the Contact Center using the email address used during registration for the Program.
Following successful registration, each Participant will receive a personal identification code called the “Itabus Plus Code”, which will be unique and non-transferable.
It is expressly prohibited for the same individual to register more than once or to hold more than one identification code.
Participation in the Promotion implies the full and unconditional acceptance of all the provisions contained in these Rules, which govern the methods of enrollment, the participation requirements, and any applicable limits or conditions.
Art. 3. Program Description and Operation
The Promotion provides for the offering of prizes (hereinafter the “Prizes”) to all Participants who purchase, for consideration, in accordance with the procedures set out in Article 6 below:
· Itabus travel tickets (including any ancillary services) sold on the Itabus platform (website/app) or through agencies/contact center making the purchase via the website Itabus.it.
· Travel tickets of commercial Partners sold on the Itabus platform (website/app) or through agencies/contact center making the purchase via the website Itabus.it.
Any additional methods for awarding the Prizes will be communicated to Participants through the Website or by direct communications.
Art. 4. Duration
The Promotion will run from 10 March 2026 until 9 March 2028, unless extended, in which case notice will be promptly given.
All Points credited but not used by the above date of 9 March 2028, or by the date communicated in the event of an extension of the Promotion, will be deleted.
If the Participant is duly enrolled in the Program at the time of its termination, they shall automatically participate in any subsequent edition of the Promotion, without prejudice to their right to withdraw. In such case: (i) the points accrued in the previous promotion will not be transferred and will restart from zero; and (ii) where required by Itabus, the Participant must accept the terms and conditions of the new promotion.
Art. 5. Territorial Scope
The Operation is valid exclusively for purchases duly invoiced by Itabus S.p.A. in Italy and made on Itabus.it, through the Itabus app, by agencies making the purchase on the Itabus platform, and through the Contact Center.
Purchases for which an invoice is issued by entities based outside Italy, or with registered offices outside Italian territory, will not entitle participants to earn points and will not be considered valid for the purposes of this Operation.
Art. 6. Points Accrual
The Participant may begin accumulating Reward Points only after successfully completing the registration procedure for the Itabus Plus prize operation.
In the absence of such correspondence, the Points will not be awarded and it will not be possible, in any way or for any reason, to proceed with their subsequent recognition, recalculation, or recovery.
In the event that a Participant purchases two or more Itabus Tickets in a single transaction, improperly indicating the same personal details:
a) to travel on the same bus (same route, date, and departure time); or
b) to travel on two buses with departure times so close as to make it objectively impossible for the Participant to use both, only the points relating to a single trip will be awarded.
The Operation is valid exclusively for purchases invoiced by Itabus S.p.A. in Italy. Purchases for which an invoice is issued by foreign entities or otherwise not attributable to Itabus S.p.A. do not entitle the Participant to accumulate Points.
Points are awarded based on the monetary value of purchases made using the Itabus Plus Code, according to the following table:
The membership level achieved with Qualifying Points will be updated every twelve months following the date of enrollment in the Program (hereinafter the “Qualifying Period”). At the end of each Qualifying Period, the Participant will be assigned the level corresponding to the number of Qualifying Points earned and the related benefits, and the Qualifying Points accumulated up to that time will be reset to zero. The counting of Qualifying Points will restart at the beginning of each Qualifying Period.
It is understood that if, during any Qualifying Period, the Participant earns a number of Qualifying Points sufficient to access the next level, the new level will be automatically assigned. Any benefits related to the level achieved in the previous Qualifying Period that have not been used by the relevant expiry date will be forfeited.
Itabus will send Participants communications related to the management of their Account (e.g., communications regarding the points balance and/or points expiry; recognition of benefits or rewards).
The maintenance of the “Gold” level is subject to achieving, within twelve (12) months following the date of acquisition of such level, a total of at least 250 Qualifying Points.
Upon expiry of such period without reaching the indicated threshold, the Participant will be automatically reclassified to the “Member” level, effective from the first day of the month following the end of the relevant reference period, without the need for prior notice or formal communication.
Upon expiry of the Operation, all credited points will be deleted.
Itabus S.p.A. reserves the right to inform the Participant of any changes in level or updates relating to the Qualifying Points earned through the information channels made available by the Program (such as, by way of example and not limited to, the personal area of the website or electronic communications). It is understood that Itabus also reserves the right, upon prior notice on the Website, to implement promotional initiatives for limited periods aimed at:
i) reducing the number of Qualifying Points required to reach a higher Level;
ii) increasing the number of Qualifying Points or upgrading the Level following specific actions carried out by the Participant.
Art. 7. Cancellation of Points Due to Inactivity
Reward Points are valid from the date they are credited to the Account until the end of the validity of the Operation, provided that the Participant is not considered “inactive”, i.e. does not complete at least one trip within six months from the date of enrollment in the Program or from the date of the last trip taken. In such case, Itabus reserves the right to cancel the Reward Points of Inactive Participants.
Art. 8. Termination of Participation
Itabus reserves the right to carry out checks on Participants, in compliance with applicable laws, and to proceed with exclusion from the Operation (hereinafter “Exclusion”) and/or to cancel the Points collected and not yet used by Participants who:
· have violated even a single provision of these Regulations and/or of the Itabus General Conditions of Carriage or those of the Partners;
· have engaged in conduct not compliant with the “Operation Regulations”;
· have provided false or untruthful information at the time of registration, or subsequently when modifying or updating their personal data.
In the event of conduct aimed at fraudulent purposes or otherwise carried out in violation of the Regulations, Itabus, as stated above, reserves the right, at its sole discretion, to exclude the Participant from the Operation by cancelling the relevant Account, and/or to cancel the Points collected and not yet used and/or to take any other initiative deemed useful in order to prevent the recurrence of such conduct.
All Points collected and not used at the time of Exclusion will be forfeited and cancelled.
Exclusion from the Operation does not automatically imply exclusion from the benefits associated with the Tier, unless otherwise decided by Itabus at its sole discretion.
Art. 9 Use of Points and Reward Redemption
Participants may use the Reward Points accumulated to obtain Reward Vouchers in accordance with the procedures set out in this article.
9.1- Reward Voucher Issuance
Upon reaching every one hundred (100) Reward Points, the system will automatically issue an electronic Reward Voucher (hereinafter the “Reward Voucher”), the nominal value of which varies depending on the membership level (Tier), as specified below:
· Tier “Member”: Reward Voucher with a value of €3.00, VAT included, for every 100 Reward Points earned;
· Tier “Gold”: Reward Voucher with a value of €10.00, VAT included, for every 100 Reward Points earned. For the period between 10/03/2026 and 09/03/2027 only, for users belonging to the Gold Tier, the Reward Voucher will have a value of €10.00, VAT included, for every 100 Reward Points earned.
The issuance of the Reward Voucher entails the automatic deduction of 100 (one hundred) Reward Points from the Participant’s points balance at the time the Voucher is created.
Reward Vouchers will be made available in the Participant’s personal area on the Website or app. The Participant will also receive a specific notification via email at the address provided at the time of registration.
9.2 - Use of Reward Vouchers
Reward Vouchers may be used exclusively for the purchase of Itabus products and/or services through the Company’s official sales channels, for amounts not less than €15.00 (fifteen/00), VAT included, per single transaction.
Reward Vouchers:
· are not cumulative with other vouchers issued by Itabus S.p.A.;
· are not transferable, assignable, or convertible into cash, either in whole or in part;
· are issued in the name of the Participant holding the Itabus Plus Code and may be used exclusively by that Participant;
· are valid for three (3) months from the date of issuance, after which they will automatically expire and may not be reactivated, refunded, or replaced in any form;
· must be used in a single transaction; any remaining balance will not be refunded.
Any Reward Vouchers not used within their validity period will be considered expired and no longer usable, without the Participant being entitled to make any claims, refunds, or compensation of any kind against Itabus S.p.A.
9.3 - Verification and Management of Reward Vouchers
At the time of issuance of the Reward Voucher, Itabus S.p.A. will verify the regularity of the Participant’s position and the availability of the required points balance.
Once the Voucher has been generated, the procedure shall be considered final and non-modifiable: the Reward Points used to create the Voucher will be definitively deducted from the Participant’s account and may not be credited again, even in the event of non-use or partial use of the Voucher before its expiry date.
9.4 - Changes and Updates to the Rewards System
During the Operation, Itabus S.p.A. reserves the right, at its sole discretion and in a manner advantageous to Participants, to:
· modify the number of Reward Points required for the issuance of Reward Vouchers;
· introduce additional types of rewards, benefits, or additional services within the Program;
· update the conditions of use, the characteristics, or the validity period of the Reward Vouchers.
Any updates or changes will be communicated through publication on the official website and/or through other information channels.
9.5 - Forfeiture and Non-Compliant Conduct
Itabus S.p.A. may revoke or cancel Reward Vouchers and delete Reward Points accrued or used improperly if it detects violations of these Regulations or fraudulent conduct by the Participant.
Participants are expressly prohibited from assigning, transferring, or otherwise disposing for consideration of the Reward Points accumulated or obtained within the Program.
Any act of disposal of Points or Vouchers for consideration, including through intermediaries or third parties, will result in the immediate exclusion of the Participant and the cancellation of the related Points and Vouchers, without prejudice to any further remedies or actions that Itabus S.p.A. may deem appropriate to undertake.
Art. 10 Prize Pool
Itabus expects to distribute a total indicative prize pool relating to this Operation with an estimated value of approximately €600,000 (six hundred thousand/00) + VAT.
Pursuant to Article 7 of Presidential Decree No. 430 of 26 October 2001, a guarantee equal to 20% of the total value of the Prizes expected to be awarded has been provided.
Art. 11 – Withdrawal and Termination of the Program
Each Participant may withdraw from the Operation at any time and free of charge through the profile section of their personal Account.
From the moment of such cancellation by Itabus, all Points collected and not used by the Participant will be forfeited.
Art. 12 – Amendments and Updates
Itabus may, at any time, make amendments and/or updates to these Regulations by publishing the new versions on the website in the section dedicated to the Operation.
Art. 13 – Applicable Law and Jurisdiction
Italian law shall apply to these Regulations.
Any dispute relating to the validity, effectiveness, interpretation and/or execution of the Regulations shall be subject to the exclusive jurisdiction of the Court of Rome (Italy), to the exclusion of any other judicial authority, without prejudice to the possible application of mandatory provisions of law, including, where applicable, those set out in Legislative Decree No. 206 of 6 September 2005 (the so-called “Consumer Code”).
For information about the Itabus Plus Program, Participants may consult the dedicated section on the Website.
Annex A - Partners
The updated list and the methods for earning “Itabus Plus” Reward Points are always available and can be consulted on the Itabus Website in the dedicated “Itabus Partners” section.